FAQ

FAQ

If you have any questions or concerns regarding this FAQ, you can contact us by phone or email,

our contact information is as follows:

Tel: +6012- 616 1883
Email: only21toys@gmail.com

Who are we?

Who are we?

We are a wholesaler and distributor of products Sex & Health online.

Are the products sold here are safe and proven?

Are the products sold here are safe and proven?

Yes, we choose products that are safe for use by our customers, it is also has evident, and has many try.

Product Packing

Product Packing

All the products will be discreetly packing.

Which courier service we use to sent out the parcel?

Which courier service we use to sent out the parcel?

For more efficient and faster delivery, we use express delivery services such as Poslaju Malaysia ,City-Link or Skynet .

Are prices displayed included postal fees?

Are prices displayed included postal fees?

Yes ! We provide free delivery for west & east malaysia only.

What is the estimate time to receive my parcel?

What is the estimate time to receive my parcel?

For poslaju :
All order payment done before 3pm (Mon-Friday) , 11am (Saturday) , parcel will be sent on the same day & you shall receive within 1-2 working days

West malaysia : 1-2 days

East malaysia : 2-3days

Singapore : 1-3 days

Others: 3-4 days

Order Tracking

Order Tracking

Tracking number & instructions to track the parcel will be send to customer via sms/email after products had been send.

What if i was not around to acknowledge when the parcel arrived?

What if i was not around to acknowledge when the parcel arrived?

If there is nobody around at your given address to acknowledge the parcel , courier service will either leave a notice in your mail box or contact at your given number for further arrangement.

What if my parcel is still not arrive after 3 working days?

What if my parcel is still not arrive after 3 working days?

Delivery to major towns within Malaysia will normally take 1 – 2 working days .However , we do not guarantee delivery days as this is not under our control. Please let us know if do not receive any parcel on 3rd day.We will be more than happy to assist you in tracking on your parcel.

Do we provide C.O.D (Cash On Delivery) Services?

Do we provide C.O.D (Cash On Delivery) Services?

COD services only selected products and places.For any further enquiries,please contact us.

Product Warranty

Product Warranty

Only21toys will check all the product and ensure that they are good condition before we deliver to you.However,we do provide 3 days warranty after you received the goods.

Return

Return

If you found of any defective product,kindly contact us 012-6161 883 before return the parcel by courier services.Kindly refer to our term and condition.